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Contact Our Technical Advisory Desk

Whether you need guidance on domain deliverability records, client server port adjustments, or general advisory questions, our independent technical team is here to assist.

General Inquiries & Consultations

Send Us a Direct Message

Fill out the form below and an advisor will respond to your inquiry. For urgent sending/receiving delivery errors, please open a Diagnostic Assistance Ticket for priority routing.

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Technical Advisory Desk is Open

Our technicians are reviewing tickets and responding to inquiries in order of receipt.

Direct Email Help

info@websofy.online Monitored continuously during standard operating hours.

Hours of Operation

Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday – Sunday: Intake open, processed Monday morning

Average Response Time: 2–4 Business Hours

Corporate Office

Websofy Solutions
Sharan Vihar, HN-48, Sugamau Rd,
Indira Nagar, Lucknow,
Uttar Pradesh 226015

Account Privacy Notice

Never share account passwords, two-factor authentication codes, or secret recovery keys. Our technicians will never ask for them under any circumstance.

Self-Service & Quick Links

Looking for Faster Resolution?

Choose the quickest path to solve your messaging question or review common configuration guides.

Active Sending / Receiving Error?

If messages are bouncing back with error codes (e.g., 550, 0x800CCC0E), open a diagnostic ticket immediately.

Open Diagnostic Ticket →

Domain Authentication Records

Learn how SPF records, DKIM public keys, and DMARC policies protect your business domain from spam flags.

View DNS Scope →

Frequently Asked Questions

Browse our verified answers to common questions about server ports, IMAP vs POP3 differences, and diagnostic SLAs.

Browse 10 FAQs →