1. Introduction & Scope
Websofy Solutions ("Websofy", "we", "our", or "us") is dedicated to protecting your privacy. This Privacy Policy explains what personal and technical data we collect when you browse our website or submit an email assistance inquiry, how that data is used, and the strict measures we take to protect your information.
2. Information We Collect
We collect information directly from you when you voluntarily fill out our diagnostic inquiry form or direct contact form:
- Contact Details: Your name and email address.
- Technical Information: Your operating system or device type, issue category, non-delivery error codes, and your written description of the technical problem.
- Log Data: Standard server access logs such as IP address, browser type, referring URL, and time of request for security and diagnostic purposes.
3. Strict Policy: Zero Password Collection
We never request, collect, or store your email account passwords or security questions. Our technical advisory services are based strictly on port settings, mail connection rules (IMAP, POP3, SMTP), SSL/TLS configurations, and domain-level DNS authentication records (SPF, DKIM, DMARC). If any individual claiming to represent our organization ever asks for your password, do not provide it and notify our compliance desk immediately.
4. How We Use Your Information
The information you submit is used exclusively to:
- Review your technical diagnostic ticket and formulate accurate instructions.
- Communicate with you regarding the resolution of your inquiry.
- Maintain internal records of diagnostic tickets to prevent duplicate troubleshooting steps.
- Comply with applicable legal, accounting, and regulatory standards.
5. No Sale or Sharing of Personal Information
We do not sell, rent, lease, trade, or distribute your personal data or email address to marketing agencies, list brokers, or third-party advertisers. Your information is only accessible by authorized technical personnel directly involved in resolving your inquiry.
6. Data Security
We use industry-standard HTTPS encryption for all data transmitted through our online forms. Technical inquiries are stored in secure, access-controlled databases with multi-factor authentication restricted to verified technical specialists.
7. Cookies and Tracking
Our website uses only essential session cookies required for core site functionality and navigation. We do not use intrusive cross-site tracking cookies or spyware.
8. Your Rights & Data Deletion
You have the right to request a copy of the personal information we hold about you, or to request that we promptly delete your contact details and diagnostic records from our active database. To request data deletion, please email us at info@websofy.online.
9. Contact Information
If you have questions regarding this Privacy Policy or our data handling practices, please contact:
Websofy Solutions — Privacy Compliance Desk
Sharan Vihar, HN-48, Sugamau Rd, Indira Nagar, Lucknow, Uttar Pradesh 226015
Email: info@websofy.online